Using Single-Line Phones
This is a summary of the basic communications features of the WPI telephone system. Some features do not apply to all telephones on campus. The SPRE code (special prefix code) is a special digit entered to access features. The SPRE code is 1 (one).
Feature | Action | Procedure |
---|---|---|
Call Forward | To Activate | Lift handset, dial #, 1, hear regular dial tone, dial number where calls are to be forwarded, hang up. |
To Cancel | Lift handset, dial #, 1, hear regular dial tone, hang up. | |
Call Pickup | To Respond | Lift handset, dial SPRE code 1 plus 3, answer call. |
Call Transfer* | To Activate | Switchhook flash or press LINK button, hear special dial tone, dial number, announce caller in privacy, hang up. |
3-Way Conference* | To Activate | Switchhook flash or press LINK button, hear special dial tone, dial number, announce conference, switchhook flash or press LINK button to connect all callers, hangup when conference is completed. |
Consultation Hold | To Activate | Hear special dial tone, dial number, consult privately, allow consulted party to hang up, you are reconnected to your original call. |
Permanent Hold | To Activate | Switchhook flash or press LINK button, hear special dial tone, dial #, 4, hang up. (Your call is now on hold; if you hang up, your phone rings intermittently to remind you; if you do not hang up, there is no ring.) |
To Return | Lift handset. (If you did not hang up, switchhook flash or press LINK button.) | |
Ring Again | To Activate | Switchhook flash or press LINK button, hear special dial tone, dial SPRE code 1 plus 1, hear regular dial tone, hang up. |
To Respond | Hear short bursts of ringing, lift handset, (number is automatically dialed). | |
To Cancel | Lift handset, dial SPRE code 1 plus 2, hear regular dial tone, hang up. | |
Speed Call * | To Program (Controller Only) | Lift handset, dial #, 2, hear regular dial tone, dial 1-, 2-, or 3-digit Speed Call access code, dial number to be stored, hang up. |
To Change (Controller Only) | Lift handset, dial #, 2, hear regular dial tone, dial 1-, 2-, or 3-digit Speed Call access code, dial new number to be stored, hang up. | |
To Erase (Controller Only) | Lift handset, dial #, 2, hear regular dial tone, dial 1-, 2-, or 3-digit Speed Call access code, press * (number is automatically erased), hang up. | |
Stored Number Redial | To Program Before a Call and To Use | Lift handset, hear dial tone, dial SPRE code 1 plus 78, dial number to be stored, hang up. To use, lift handset, hear dial tone, dial SPRE code 1 plus 79, listen for ringback tone. |
To Program During Active Call and To Use | Switchhook flash or press LINK button, hear special dial tone, dial SPRE code 1 plus 78, hang up. To use, lift handset, hear dial tone, dial SPRE code 1 plus 79, listen for ringback tone. | |
Last Number Redial | To Use | Lift handset, hear dial tone, dial SPRE code 1 plus 89 (number is automatically dialed). |
Camp-On | To Respond | Hear one quick beep during conversation, to receive new call, hang up, wait for phone to ring, answer call. |
Voice Mail * | To Respond | Lift handset, hear Message Waiting dial tone, dial 5900 (voice mail), follow instructions to receive message. |
Malicious Call Trace *+ | To Use During Active Call | Switchhook depress, hear special dial tone (call is placed on hold), dial SPRE code 1 plus 83 (you are connected back to call), hang up, immediately dial campus police at x5555. (Only calls placed from within the WPI telephone network can be traced.) |
Last modified: Jan 12, 2005, 21:50 UTC