Using Multi-Line Phones
This is a summary of the basic communications features of the WPI telephone system. Some features do not apply to all telephones on campus. Here are a few Quick Reference documents for multi-line phones you may see across campus:
Feature | Action | Procedure |
---|---|---|
Call Forward | To Activate | Without lifting handset, press Forward Key (flashing indicator), dial number where calls are to be forwarded, press Forward key again (indicator goes on steadily). |
To Cancel | Press Forward key (indicator goes off). | |
To Reinstate | (To same number) Press Forward key twice (indicator goes on steadily). | |
Call Pickup | To Respond | Lift handset, hear dial tone, press Call Pickup Key or SPRE code 1 plus 3, answer call. |
Call Transfer | To Activate | Press Transfer key (first call is placed on consultation hold), dial number, announce caller in privacy, press Transfer key again, hang up. |
Conference/Consultation Hold | To Activate | Press Conference key (first call is placed on consultation hold), dial number, announce conference, press Conference key again, repeat procedure for additional conferees (up to six parties, including yourself). |
Ring Again | To Activate | Press Ring Again key (indicator goes on steadily), hang up. |
To Respond | Set will buzz (flashing Ring Again indicator), lift handset, hear dial tone, press Ring Again key. | |
To Cancel | Without lifting handset, press Ring Again key. | |
Autodial | To Program Before a Call and To Use | Without lifting handset, press Autodial key (flashing indicator), dial number to be store |
Last Number Redial | To Use | Lift handset and press line key or press the line key twice Number is redialed |
Camp-On | To Respond During Call | Hear short buzz, terminate conversation, press Release (RLS) key once or hang up, hear ringing (second call is on the line). |
Dial Intercom | To Use | Press I/C key, hear dial tone, dial 1-, 2-, or 3-digit intercom number. |
Message Waiting | To Respond | When Message indicator is flashes, press the Message key, dial your directory
number, press #, dial your pin, press #, and retrieve message from voice mail
system. If you are calling from your own phone, you may just press # without entering your directory number, since it will default to your number. |
Last modified: Jul 19, 2013, 15:20 UTC