Meet the Instructors

Adriana Hera

Academic Computing Applications Scientist

E-mail: ahera@wpi.edu
Office: Higgins Labs, Room 234

Adriana Hera is an academic computing applications scientist in the Computing & Communication Center (CCC) at WPI. She is in charge of developing training sessions on scientific/engineering software applications to support the core academic undergraduate and graduate curriculum, and research activity. She currently conducts training sessions on Matlab, Mathcad, Ansys, Fluent, Labview, and CES. Her research interests include system identification, structural health monitoring, structural vibrations, stochastic dynamic systems, and wavelets. She holds a Ph.D. degree in Mechanical Engineering, WPI, 2006.

Anne Valerio

Office Operations Computer Support Specialist

Phone: 508-831-5630
E-mail: avalerio@wpi.edu
Office: Fuller Labs, Room B28
Computer Lab: Gordon Library, Anderson Instruction Lab B

Anne is an Office Operations Computer Support Specialist and has been a member of the WPI community for over a decade. She works in conjunction with the helpdesk to resolve computer-related problems. She provides computer support for academic and administrative departments, as well as student support. Anne mentors end users by providing instruction, documentation, training and one-on-one support. She also conducts New Employee Technology Orientation as well workshops for faculty and staff. Anne received her BFA from the University of Massachusetts at Dartmouth.

Debra L. Dexter

Content, Training and Communications Coordinator

Phone: 508-831-5197
E-mail: debra@wpi.edu
Office: Gordon Library, Room 225

Debra plans, organizes, and develops support processes, documentation, and training initiatives to meet strategic and organization-wide goals and priorities. She coordinates the training and development efforts of the WPI Community in the use of supported and specialized business software. Deb also supervises IT content management, communications, and training efforts including overseeing professional and student staff. She partners with the Enterprise Solutions team to provide leadership in the development and delivery of processes, training and documentation for the successful transition of UDC initiative projects to production. From time to time she will be the lead instructor for specific training topics.

Debra holds a Bachelor of Arts degree in Communication from the University of Massachusetts at Amherst and a Masters in Professional Communication from Clark University.

Kerrie O'Connor

Office Operations Computer Support Specialist

Phone: 508-831-5532
E-mail: klo@wpi.edu
Office: Fuller Labs, Room B28
Computer Lab: Gordon Library, Anderson Instruction Lab B

Kerrie O'Connor, an IT Communications and Outreach Specialist, has been a member of the WPI Helpdesk for over ten years. In addition to resolving computer-related issues received by the Helpdesk, she specializes in orienting new faculty and staff, designs and conducts workshops for faculty, staff and Helpdesk students, and authors instructional content for helpdesk solutions, web pages, and campus news. Kerrie has presented at regional and national conferences, and also has experience teaching middle school, high school and GED classes. She holds a Bachelor of Arts degree in English from the College of the Holy Cross, Worcester, MA.

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Last modified: Aug 16, 2012, 20:12 UTC