Frequently Asked Questions (FAQ)

For WPI students and employees, if questions are not answered by this FAQ, they may be directed to the WPI Helpdesk or call (508) 831-5888.

General Questions

What does this standard mean? How does it apply to me?
Contact the WPI Helpdesk or call (508) 831-5888.

How can I get technical help to be in compliance
Contact the WPI Helpdesk or call (508) 831-5888.

What if my department's office procedures are not in compliance?
It is the department head's responsibility to establish compliant procedures for their office. To obtain guidance or assistance, contact the WPI Helpdesk or call (508) 831-5888.

Working from home or on a laptop

Does the Mobile Device and Personally-Owned Device Management Standard apply to my WPI-owned laptop?
Yes.

How come the WPI website doesn't provide detailed instructions for setting up a router?
The procedures vary from router to router and there are numerous routers, and new ones frequently coming on the market.

Is the VPN fully encrypted and secure?
Yes.

Is my Outlook mail seure on my laptop or home desktop?
If you cache your email and do not encrypt your user directory, then all the information in your emails can be obtained from someone who has your machine in their possession or has access to your machine.

Caching means information resides on your local machine. If you work offline, whether by choice r due to a connection problem, your data is still available to you instantly wherever you are. Microsoft describes some advantages and disadvantages of caching at their Setting up Outlook 2003 Cached Exchange Mode Accounts article.
To turn Cached Exchange mode off:

On the Tools menu, click Account Settings.
On the E-mail tab, click the Exchange account, and then click Change.
Under Microsoft Exchange Server, clear the Use Cached Exchange Mode check box.
Click Next, then Finish.
Exit Outlook by selecting File then Exit.

To encrypt the user directory, contact the WPI Helpdesk or call (508) 831-5888. Encrypting the directory may result in minor decreases in response time. When the direcyory is encrypted, the data can only be accessible when logged into the PC with the same user account that encrypted the data. The Helpdesk cannot recover the data unless the PC was a member of the WPI ADMIN domain in which case the domain security administrator may be able to recover the data. For more details about the advantages and disadvantages of encrypting the user directory, Contact the WPI Helpdesk or call (508) 831-5888.

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Last modified: Apr 25, 2008, 20:07 UTC